FAQ's

No appointment needed when dropping off a computer for service.
We may ask to call first in the event we need access to your mobile phone or consultation with a technician.
When brought in, we prefer to start the computer at the counter and talk things over.
Making a list of issues with the necessary passwords is helpful, such as startup or email passwords.
Shop time is typically 24 hours, but we ask for 2-3 days.
Emergency repairs are addressed as quickly as possible.
If it turns out the cost of repair is too expensive, we have a checkout charge.
You are free to place a limit on the repair cost above $99.
For laptops, phones, tablets, or printers, we ask for the power cable. Some computers have custom cables also.

Checking In / Evaluating / Questions / Advice

When a device is brought in for service, we like to start it at the counter in order to do a quick eval and confirmation of the problem(s).

There is no charge for a check-in evaluation, questions, or advice.
We may be able to offer an exact estimate at the time of arrival.
It may be determined that the cost of repair is not worth the expense.
Sometimes we find the device brought in is working properly and the problem is elsewhere or operation in nature.

In-Shop service is the most thorough with the highest value.
No work outside the upper range is done without approval.
Includes the repair of all issues found, not just the stated issue(s). If an expensive, unknown issue is found, we stop and notify.
We use decades of common sense to determine if a device should be repaired, upgraded, or replaced. The last thing we want is to service equipment that fails in a month.

Remote Service means logging into your computer, with your permission, in an attempt to resolve any issues you may have. It's meant to avoid bringing in the computer for in-shop serivce.
You must have at least a working Internet connection and a computer working well enough to get on the Internet.
Remote is not a thorough service. Most often the immediate issue(s) are taken care of only.
Remote Service is typically billed in 15-20 minute intervals.
We guide you on how to download the software needed by us to log in with.
If the issue cannot be fixed in a reasonable amount of time, we will ask that the device be brought in.

On-site or In-home service is the most expensive type of service.
We make every effort to reduce on-site costs with remote service, if possible.
Unlike shop service where we can work on multiple computers at once, spreading out the labor costs, on-site is one device only at a time.
If we find the service will take an excessive amount of time, we'll bring the device back to the shop, service it, then deliver it back.