Fix: Laptop will not come out of sleep mode

We have seen a rare issue in Windows 10 where your laptop will not come out of sleep mode. This seemed to start a while back with a particular Windows 10 version upgrade. The immediate solution is to to remove the battery, re-insert it and you are good to go. The more permanent solution is to turn off a Windows 10 feature. Contrary to what the service is called, “Fast Startup”, it makes little difference in boot performance, especially on computers equipped with SSD drives. In addition, modern laptops don’t have removable batteries, at least not easily removable.

Change how Windows 10 sleeps

We need to drill down deep into Windows to find a checkbox and simply un-check it. We have found that sometimes when Windows upgrades itself it will put the check mark back in. You don’t know it until you find that your laptop will once again not wake up after sleep.

Of course, other things can cause a wake problem. This solves one of them. There are one of three ways to fix the issue:

Use the Control Panel icon on the Desktop

If you have a ‘Control Panel’ icon on the desktop, which we always create, do the following. If not, skip to the next option. 

  1. Click the icon called Control Panel > Hardware and Sound > Power Options
  2. In the upper left hand side, click the “Choose what the power buttons do” link.
  3. Look at the ‘Turn on fast startup’ setting. If it’s grayed out and not clickable, click the blue link at the top called “Change settings that are currently unavailable”. if not, continue on.
  4. Uncheck “Turn on fast startup”.
  5. Click the “Save Changes” button at the bottom.
  6. Reboot the laptop and run it normally.

Use the search function

If you don’t have a ‘Control Panel’ icon on the desktop, do the following: 

  1. Click the search bar at the lower left or the circle icon near the Start button.
  2. Type ‘Power Management’, then press the Enter key. 
  3. Click ‘Additional Power Settings’.
  4. At the upper left hand side, click the “Choose what the power buttons do” link.
  5. Look at the ‘Turn on fast startup’ setting. If it’s grayed out and not clickable, click the blue link at the top called “Change settings that are currently unavailable”. If not, continue on.
  6. Uncheck “Turn on fast startup”.
  7. Click the “Save Changes” button at the bottom.
  8. Reboot the laptop and run it normally.

Disable the hibernation feature

This will disable the entire service in one go.

  1. Click the search bar at the lower right or the round circle that will open the search bar.
  2. Type “CMD”. In the menu that appears, right click “Command Prompt” at the top and select “Run as Administrator”.
  3. If a prompt shows, confirm you wish to proceed.
  4. Type without quotes “powercfg -h off” and press the Enter key.
  5. When done and no error is showing, type “Exit” and then press the “Enter” key.
  6. You are done.

The ‘Fast Startup’ option will make little to no difference in boot times.

Contact us with any questions!

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